1. Purpose of KYC

Our KYC process ensures that we:

• Verify the identity of our users before granting access to core financial services.
• Prevent fraudulent, terrorist, or illegal activity on our platform.
• Comply with the regulations of the Central Bank of Nigeria (CBN), NDIC, and other financial bodies.

2. Who Must Comply?

All users — including individual customers, merchants, and agents — are required to complete the KYC process to access ZERTH PAY’s services. Different levels of verification may apply based on account type and transaction volume.

3. Information We Collect

Depending on the user category, ZERTH PAY may collect:

• Full name, date of birth, and phone number
• Valid means of identification (NIN, BVN, Driver's License, International Passport, Voter's Card)
• Photograph or selfie for facial verification
• Utility bill or address document (for merchants and agents)
• Business registration documents (for merchant accounts)

4. Verification Process

Once a user submits their KYC documents, we verify the details against government databases (such as NIMC and BVN portals). Users may receive an SMS/email prompt if additional verification is required.

5. Tiered Access Levels

• Tier 1: Basic services with phone number verification only
• Tier 2: Full KYC with NIN or BVN – access to higher transaction limits
• Tier 3: Merchant/Agent-level access – includes business verification

6. Data Protection

All personal data collected during KYC is handled in strict accordance with the ZERTH PAY Privacy Policy and Nigeria Data Protection Regulation (NDPR). We do not sell or misuse user data.

7. Refusal or Termination

ZERTH PAY reserves the right to decline or restrict access to any user who fails or refuses to complete the KYC process. Accounts found to contain false or misleading information may be suspended or closed.

8. Regulatory Compliance

Our KYC process is in full compliance with:

• CBN Customer Due Diligence Regulations
• NDIC and NFIU AML/CFT Guidelines
• Nigeria Data Protection Regulation (NDPR)

9. Contact Us

For questions about KYC or assistance with verification, contact:

Email: compliance@zerthpay.com

Last updated: April 15, 2025